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Frequently Asked Questions

What PDF formats can you process?

We accept most PDFs (as long as our RIP can detect them) but we do have some recommended settings. We highly recommend PDFX-1a standard PDFs because of their almost universal compatibility and PDFX-4 if you are using transperancy effects with spot colors.

What shipping options are available through ExpressProof?

First Overnight- Delivery the next business day by 8, 8:30, 9 or 10AM

Priority Overnight- Delivery the next business day by 10:30AM to most areas

Standard Overnight- Delivery the next business day by 3PM to most areas

Express 2-Day-Delivery in 2 business days by 4:30PM to most areas (by 7PM to residences)

Express Saver-Delivery in 3 business days by 4:30PM to most areas (by 7PM to residences)

Ground-Delivery in 1–5 business days (3–7 business days to and from Alaska and Hawaii) based on distance to your destination

Where do you ship from?

Expressproof.com is located in and ships from Roswell, Georgia.

How quickly can I expect my proofs back?

Orders received before 4PM eastern standard time typically ship within 48 hours after receiving PDF files. Rush orders received before 4PM eastern standard time are processed and shipped the following business day. Saturday shipping is also available. Many of our users have found orders to ship quicker, even same day, for orders uploaded early in the morning.

How much will it cost to ship proofs to my location?

Shipping costs depend on your location, order size, and shipping method. You will receive an exact price during the order process, before you finalize your order.

Can I use my own FedEx account number?

Currently, we have no way to verify the owner of Fedex accounts and therefore can only ship from our Fedex account. Keep in mind, that since we ship hundreds of packages each month, our bulk rate is highly discounted over standard FedEx rates.

Can I ship orders to more than one location? Can I ship one set of proofs to me and one set to my client or printer?

We are working to allow two locations within one order but at this time the easiest way is to place separate orders with different shipping addresses. There is no additional cost for separate orders and this allows for a unique Fedex tracking numbers with each order.